From September 1, all subscribers of service Hi-Stream, which, according to the technical director of "Rainbow" Dennis Dianova, 3-4 thousand people, will be transferred to the satellite Intelsat 904S, which is used by "Rainbow Web".
All subscribers are located in the European part of Russia, which are subject to and the satellite Astra, which leased the container company InSat. The transition to the service to "Rainbow Web" is to fill a form online Hi-Stream. After checking all the input data, the user will get a sms-notification with the control code to be entered in the appropriate column to complete the registration of the new system. In addition, for users of the service Hi-Stream saves all current settings, including the balance of the personal accounts.
The reasons for the transfer of its subscribers, "Rainbow" InSat says nothing. In an official statement on behalf of the Director General of Valentine Gurinovich said only that
"Changes in the company should not affect the quality of customer service, this is the main principle. Here we have full confidence in the company" Rainbow Web "and worry about the future of our clients."
Contacting the reporter InSat ComNews failed. "Termination of the Hi-Stream, we learned from open sources, contacted the company and agreed to the continuity of customer service. The official report stated that the Astra unilaterally broke the treaty," - said Denis Dianov. "This is not the first case of subscribers from other satellite operators on the platform," Rainbow Web ".
So in February, "Rainbow" took over the service provider's subscribers AxGate, who announced the elimination of the business (see ComNews on February 14, 2011 59508). "Such a way of expanding its customer base will continue to be the case. For our part, are ready to provide support and services to not only our customers, but also to all users of the asymmetric satellite Internet," - commented on the event sales manager "Rainbow Web" Ivan Cheglakov.
Such has become almost mainstream, the outcome of small operators with satellite Internet market in the "Rainbow-Internet are" is simple: rental costs exceed the revenue channels, and small operators "collapse." "On one hand, the cost of using satellite capacity, - says Alexander Kalmykov, CEO of" Rainbow Web "- and the other - on tariffs operators face stiff competition with the networks 3G, and for the channel, for example, compete with television.
The result can only survive technologically prepared statements with a large pool of loyal customers and infrastructure. "According to Dennis Dianova, most likely in the near future will close its satellite business, most operators, whose lease is less than 10 Mbps capacity. Traditionally small satellite operators" goes the distance " in late summer, after seasonal slowdown subscribers. On completion of customer service operator also said Skyfi.
With this assessment of the prospects of small satellite operators providing asymmetric access, agree and CEO of satellite operator "Settelekom" Sergei Pekhterev: "Unilateral Internet as a business is now under the double blow, first, on the part of mobile operators, whose 3G network gradually extend beyond the city center, and secondly, from the "Tricolor", which a year offer this service for free, and then started taking a low cost, having a strong advertising campaign in the media, including television.
As a result, operators odnostoronky have cut prices, despite the fact that their costs are rising in price on the satellite segment only grow. Staff costs and office at low rpm is not covered - should go out of business. Able to survive the biggest and the strongest, but the main contender for this place is "Rainbow Web", in which, along with the "Tricolor", one of the largest subscriber bases in the market odnostoronky. This is not the first of its absorption of foreign client base and do not seem to last. "